Legal & compliance
DisplayMint Service Level & Support Policy
Availability, maintenance and support framework for DisplayMint.
Cloud service
DisplayMint is designed to keep the management service available and to allow supported players to continue with cached content during temporary connectivity loss. Any binding uptime target is the target stated in the customer's Order.
Support
Support covers DisplayMint account access, publishing/sync, player pairing, supported application faults and service-side issues. Customer TVs, local networks, power, third-party webpages and unsupported devices remain outside service responsibility unless separately managed.
Maintenance
Planned or urgent maintenance may affect portal access, sync or remote commands. Where practical, disruptive planned maintenance is notified or scheduled to reduce impact.
Offline cache
Offline cache reduces disruption but is not an uptime guarantee. A player must have previously synchronised valid content, and schedules or media may expire or require online refresh.
External platforms
Amazon, Google, Apple, Microsoft, Samsung and other app/device platforms can affect installation, updates and compatibility and are treated as third-party dependencies.
Entity
Contracting entity: DM Digital UK Services Ltd, company number 17166861, registered office 4 Welbeck Mews, 626 Welbeck Road, Newcastle upon Tyne, NE6 4JS, United Kingdom.